Privacy Policy

Effective Date: August 4, 2026 Last Updated: August 4, 2026

Hardware City Industrial Tools (“Hardware City,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services. It also outlines your rights under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

By using our website or submitting your information to us, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or provide your personal information.

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide

Full name
Company name and job title
Phone number and mobile number
Email address
Business or delivery address
Product inquiries, quotation requests, and message content submitted through our contact forms

Automatically Collected Information

IP address
Browser type and version
Device information
Pages visited and time spent on our website
Referring website or source
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

Respond to product inquiries and quotation requests
Process and fulfill orders
Provide technical support and after-sales assistance
Communicate updates about our products, services, and promotions
Improve our website, products, and customer experience
Maintain records for accounting, legal, and regulatory compliance
Prevent fraud and ensure the security of our website

3. Legal Basis for Processing

We process your personal data based on one or more of the following:

Your consent
The necessity to fulfill a contract or transaction with you
Compliance with a legal obligation
Our legitimate business interests, provided these do not override your rights

4. How We Protect Your Information

We implement reasonable organizational, physical, and technical security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include restricted access to personal data, secure storage systems, and regular review of our data handling practices.

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

5. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information with:

Authorized personnel and departments within Hardware City who need it to process your request
Delivery and logistics partners, solely for the purpose of fulfilling orders
Payment processors, where applicable
Government agencies or regulatory bodies, when required by law
Third-party service providers who support our business operations (e.g., website hosting, IT support), under confidentiality obligations

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and analyze site traffic. You can adjust your browser settings to refuse cookies; however, this may affect certain features of our website.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable laws, accounting, or reporting requirements.

8. Your Rights

Under the Data Privacy Act of 2012, you have the right to:

Be informed that your personal data will be, are being, or have been processed
Access your personal data held by us
Correct any inaccurate or outdated personal data
Object to the processing of your personal data
Request the erasure or blocking of your personal data, subject to certain conditions
Data portability, where applicable
File a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated

To exercise any of these rights, please contact us using the details provided below.

9. Third-Party Links

Our website may contain links to third-party websites, including our Shopify store and social media pages. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies separately.

10. Children’s Privacy

Our website and services are intended for business and industrial use and are not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Hardware City Industrial Tools Address: 66 Ipo Street, La Loma, Quezon City, Philippines, 1114 Phone: (02) 000 0000 Mobile: +63 927 799 2091 Email: sales@hardwarecity.ph

You may also file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated, through their official website.